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Return Policy
🐾 Return & Refund Policy
Thank you for shopping at Petink Wear! We want you to be completely satisfied with your purchase. Below is our return and refund policy to ensure a smooth experience.
📦 Returns
We accept returns on eligible non-custom items within 14 days of delivery. To be eligible for a return:
- Item must be unused, unwashed, and in original packaging
- Proof of purchase (order number or receipt) is required
- Custom products (with user-uploaded images or personalized quotes) are non-returnable unless they arrive damaged or defective
❌ Non-Returnable Items
Due to the personalized nature of our products, we cannot accept returns or refunds on:
- Custom Pet Apparel
- Custom Cat Mugs
- Pet Portrait Canvases
- All-Over Print Blankets
- Pet Quote Hoodies
- Any item with uploaded photos or custom text
🛠️ Damaged or Defective Products
If your item arrives damaged, defective, or incorrect:
- Email us at support@petinkwear.com within 5 days of delivery
- Attach clear photos showing the issue
- We’ll review your request and offer a replacement or refund as appropriate
💸 Refunds
Once we receive and inspect your return, we’ll notify you via email. If approved:
- Refunds will be processed to your original payment method
- Processing may take 5–7 business days
🔁 Exchanges
We do not offer direct exchanges. If you’d like a different item, please return the original (if eligible) and place a new order.
📬 Questions?
Contact our support team at:
📧 support@petinkwear.com
📞 +44 7312064374